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FAQs

How long for shipping?

Orders are sent within 24 hours of placing your order , here are approximate shipping times from then onwards;

POSTAGE GUIDELINES

SYDNEY: 1-2 working days

MELBOURNE, BRISBANE, ADELAIDE, ACT: 2-3 working days

PERTH, HOBART, DARWIN, TAS: 3-5 working days

COUNTRY NSW: 1-3 working days

COUNTRY EVERYWHERE ELSE: 3-6 working days

OUTSIDE AUSTRALIA: 4-12 working days

if your bag does not arrive within this time frame please email us and we will chase it up for you. Thanks

How much is postage?

Depending on how many bags and your location postage varies,  we have a POSTAGE CALCULATOR which will calculate your shipping before you buy so you can see exactly how much you will pay. So pick the bags you would like, head to the checkout and click on the shipping calculator.

However here is a quick look guide for you:
POSTAGE BASED ON 1 X My Other bags are prada... tote
to Australia: AUD$10.00
to New Zealand: AUD$12.00
to Asia Pacific AUD$14.00
to USA, Canada & Middle East AUD$15.80
to Western Europe AUD$17.00
to The Rest of The World AUD$17.50

 

Where can I buy a bagladies bag?

On this website! bagladies are available online - postage is fast and payment is fast and secure - too easy! click here to buy

There are a few select stockists (overseas) for a full listing please see our stockist page

Do you ship to..

Yes, we ship everywhere around the globe! In each product page there is postage information including costs and delivery info. For exact postage costs please just add your items to the shopping bag and proceed to checkout where the postage will be calculated for you before you buy.

How can I pay?

1) credit card, please feel safe knowing that we do not store your credit card details. Once your transaction is completed we delete all card details. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our site uses the latest GeoTrust SSL 128-bit SSL encryption security.

2) paypal - if you would prefer using your paypal account no worries, just make sure you click "return to the bagladies site" upon payment so that your order is completed.

I don't have a credit card, how do I pay?

If you set up a paypal account you can pay via direct debit. If this is not possible then we do accept cheque, money order or direct debit but it can take longer than usual. So if you are desperate then just email us and we can provide you with the relevant banking information. This option is only for people with an Australian bank account.

What are the bags made of?

My other bags are prada, Louis Who?, London, Paris New York Bondi and Plastic is so last season are 100% cotton (thick canvas)

All other bags are same material as the GREEN BAGS but a thicker quality (non woven polypropylene.)

How do I wash my bag?

Canvas Totes (Prada, Louis, Bondi & Plastic is so last season) - for best results spot clean with a damp cloth or babywipe. You can wash them in cold water inside out but slight shrinkage and fading will occur as they are 100% cotton.

Other bags - these bags wipe clean, do not put in the washing machine.

The bag is a gift, can you include a note?

Sure, when you check out there is a comments section, please just put the details of the note here and we will include it with your bag.

Is it possible to pay in my own currency?

International customers need to pay using credit card or paypal, the AUD$ amount will be deducted from your account in your own currency. To view all the prices in your currency just click on the appropriate flag on the top right hand corner of the product page. This will convert the prices for you.

My bag has not arrived yet ?

Sorry! Occasionally Australia Post has a bad day, please let us know and we will find your bag for you! 

My address is different to the one in paypal, how do I change my address?

No worries, you can enter an alternate delivery address in the checkout process.

I have a bag idea

Wonderful, we would love to hear from you  email us

Anything else? Just email us